Terms of Trade

Order

  • All prices on the website are stated in Danish kroner including VAT. Agreements on our website are concluded in Danish.
  • Orders can be made here on the website using the shopping cart - you can view the contents of the cart on the left of the page at any time.
  • Once you have confirmed the order, you will immediately receive an order confirmation by email.
  • If you wish to receive a copy of your order confirmation, please send an email to: info@sofiagaver.dk

Shipping costs

  • Denmark:

Packages for pickup: GLS to parcel shop: 30 DKK. Postnord to post office: 45 DKK.
Optional pickup location. (NB. situations may arise where the shipping company delivers to another parcel shop due to space problems).

For purchases over 399 kr you get free shipping 😊 (to GLS parcel shop)

Packages to private addresses: GLS private: 47 kr. Postnord postal package with delivery: 59 kr.

Packages for Business: Company name must be inserted. GLS for business: 36 kr. Postnord for business: 49 kr.

  • Shipping to EU countries: (not Sweden) costs 110 kr for Postal Package Collect with Track & Trace (PostNord), 125 kr for Postal Package Home with Track & Trace (PostNord with delivery).
  • Shipping to Sweden costs: 65 kr for Postal Package Collect with Track & Trace (PostNord/DPD). 99 kr for Postal Package Home with Track & Trace (PostNord/DPD with delivery).
  • Shipping to non-EU countries (eg. Great Britain, Switzerland) costs 11 0 DKK for Postal Package Collect with Track & Trace (PostNord), 125 DKK for Postal Package Home with Track & Trace (PostNord with delivery).
  • Freight to Greenland costs 12 0 kr for Postal package Economy with Track & Trace (PostNord), 169 kr for Postal package Home with Track & Trace (PostNord with delivery). Letter freight (PostNord) - offered for small orders: 64 kr
  • Freight to the Faroe Islands  costs 11 0 kr Postal package Economy with Track & Trace (PostNord), 149 kr for Postpakke Home with Track & Trace (PostNord with delivery).
  • If larger orders or other shipping methods than mentioned here are desired, please contact us before ordering.

Payment

  • At SofiaGaver.dk you can pay with the following cards: Dankort, Mobilpay, Visa, Mastercard, American Express, Vipps and Swish.
  • Online payment is made through an SSL-encrypted connection - i.e. during transfer your information is protected by SSL (Secure Sockets Layer). We do not receive any card information about your Dankort, Visa card or credit card, but only that the transaction has been successful. An amount other than the one you have authorized at the time of purchase can never be deducted. When you pay by card, the amount is only withdrawn on the day the package is sent.
  • Once the payment is completed, you will immediately receive a receipt by email.
  • We don't charge any card fees!
  • Reservation of amount: If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
    • 1) we withdraw the amount when we ship the item, or
    • 2) until the funds are released according to agreement with your card issuer. For Visa, Mastercard and Visa Electron, reservations expire after 30 days.

Delivery

  • We have stock and can therefore ship the items shown immediately.
  • Orders placed before 10 a.m. will be shipped the same day if possible, otherwise the order will be shipped the following day - but not on holidays or weekends. If the shipment is delayed, the customer will be contacted.
  • PostNord and GLS deliver parcels from day to day (Saturday only to parcel shops/post offices), Quick letters arrive within 1-2 business days.
  • Your order will be sent directly to the delivery address unless you select " P ostpakke Collect ". In addition, larger letters that cannot go in the mailbox must be collected from the post office if no one is at home at the address to receive the package.

Right of withdrawal

You have 14 days full right of return, valid from the day you have received your goods. If you wish to return a product, please arrange it with us before the 14 days expire - send an email to info@sofiagaver.dk or call us. You must return the item to us as soon as possible and no later than 14 days from the day you have notified us that you wish to cancel your purchase.

You can request a return package label for DKK 35. The price will be deducted from the price of the returned item. Write to us at info@sofiagaver.dk with your order number and we will send you an email with a package label.

If the product has lost value and this is due to you using it in a way other than what was necessary to establish the nature, characteristics and functioning of the product, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the product, and in some cases this may mean that you can only get the shipping costs back. We strongly recommend that you return the product in the original packaging. If the original packaging is missing, this may lead to a decrease in the value of the product.

If you regret your purchase, the goods must be sent to:

SofiaGaver.dk (BPL Trading)
Daltoften 13, 8600 Silkeborg

You can also cancel the purchase by refusing to receive the goods if you notify us at the same time.

If you regret your purchase, you will of course get the amount you have paid to us back. The amount will be transferred to the card you paid with or to your bank account, no later than 14 days from the day we receive your message that you wish to cancel the agreement. If the goods are impaired, we will deduct the amount for which you are liable. We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a delivery method other than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we receive your notification that you wish to cancel the agreement.

We may withhold payment until we have received the item, unless you send us documentation that you have returned it.

Please note: We do not accept packages sent by cash on delivery.

When you exercise your right of withdrawal, you must pay for the shipping yourself when you return the goods, and you are liable if any damage occurs during transport.

Please include the following information with the package: Order number - and information about whether you want an exchange or a refund. Once we have received the returned item, you will receive an email with information about the further process in connection with the processing of your cancellation/exchange/complaint. Shipping costs are not refundable.

Here you can print a standard cancellation form which is attached to the returned item: cancellation form ( https://www.sofiagaver.dk/pages/fortrydelsesformular )

Cancellation of part of the purchase

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order. Please note that you will not receive a refund for shipping costs if you cancel part of your purchase.

Complaint

When you shop at sofiagaver.dk you of course have a 24-month right of complaint. Should it happen that a product is defective, damaged in transit or otherwise does not meet your expectations, you must contact us as soon as possible by email to info@sofiagaver.dk or call - after which we will remedy the fault. We do not cover damage caused by physical abuse or wear and tear of the products. This also means that defects caused by incorrect use of the product or other damaging behavior are not covered.

If the complaint is justified, you can either have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. You must complain within a reasonable time after you have discovered the defect. If you complain within 2 months, the complaint is always considered to be timely. When you return the item, please include information about the order number with the package.

The item is sent to:

SofiaGaver.dk
BPL Trading
Daltoften 13, 8600 Silkeborg

Please note: We do not accept packages sent by cash on delivery or similar. If the complaint is justified, we will of course refund your (reasonable) shipping costs.

Remember that the item must always be returned in proper packaging, and get a receipt for shipping so that we can refund your shipping costs.

Privacy Policy

It is important to us that you feel safe shopping at SofiaGaver.dk. BPL Trading operates and is the data controller for the website SofiaGaver.dk. We comply with all regulations in the Danish Personal Data Act and the European General Data Protection Regulation 2018.

When you place an order on SofiaGaver.dk, your data will be stored by BPL Trading.

You can at any time:

  • File a complaint with a supervisory authority (e.g. the Danish Data Protection Authority)
  • Request access to, correction of, or deletion of personal data
  • Restrict or object to the processing of personal data
  • Request data portability, if applicable

You can obtain further information about the personal data that SofiaGaver.dk (BPL Trading) stores and processes by contacting us . In addition, you can object to which of your personal data is processed, as well as request that your personal data be amended or withdraw your consent to such processing at any time. If you wish to withdraw your consent or amend your data, please notify us.

You can obtain a copy of your personal data in a structured, commonly used and machine-readable format by contacting us.

At SofiaGaver.dk we are obliged to comply with applicable rules and laws for good marketing. If you have shopped at SofiaGaver.dk, we reserve the right to send you updates to our Terms and Conditions, regardless of whether you have withdrawn your consent or not. We will not send you any other form of information.

When you shop at SofiaGaver.dk:

When you pay at SofiaGaver.dk, the payment is made through a secure connection, which ensures that your payment information is inaccessible to unauthorized persons.

What information does SofiaGaver.dk use in connection with your purchase?

For the purpose of online trading and customer satisfaction, we will ask for the following information:

  • Name
  • Address
  • Telephone number
  • Email address

All data will be treated as confidential information and will be used for online trading. Your personal data will be stored at SofiaGaver.dk (BPL Trading). Your data will be stored securely with our hosting partner. We only use this data in connection with establishing and processing your order and to help you with any inquiries. We only use your email address as part of the processing of your order. If you want to receive our newsletter, it requires special consent from you.

We do not use your phone number to contact you for sales purposes. You will only be contacted by phone if there are problems with your order and/or delivery.

SofiaGaver.dk only transfers your data to relevant carriers in connection with delivery and does not transfer, sell or make your personal information available to other third parties, including other companies.

Your personal data may be used in a police investigation, as we report fraudulent payments to the police. We release account and other personal information when we deem it necessary to comply with applicable law and to prevent fraud and deception, for example in connection with credit card fraud.

The processing of your personal data is necessary to fulfill your order. We store your data for 5 years after your purchase. All information is securely stored for a maximum of 5 years, after which it is deleted, the data controller in this regard is BPL Trading.

You have the right to be informed about what information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@sofiagaver.dk.

 

Cookies
Our shop system uses so-called cookies to manage the contents of your shopping cart. A cookie is simply the name of a text file that is stored on your own hard drive and that sends information to your web server and browser on your next visit to the website. This allows you to save products in the shopping cart until your next visit. No personally identifiable information is stored in a cookie.

If you wish to delete these cookies at a later date, you can do this by adjusting your browser settings - you will find these in the "Tools" menu under the "Internet Options" menu item in Internet Explorer.

Log statistics
We use log statistics on www.SofiaGaver.dk, which means that a statistics program collects data that tells us how many visitors we have had, where they come from, at which part of the website they leave the site again, etc. We use log statistics for the purpose of optimizing the website and its functionalities for the users.

Complaints procedure If you as a consumer want to complain about your purchase, please contact info@sofiagaver.dk. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via The complaints portal for the House of Councillors. To be able to complain, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed. When you shop at an e-labeled webshop, you can have your case processed for free - regardless of the amount. Read more here.

If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr

Contact information

If you have any other questions, please feel free to contact us by email or phone:

SofiaGaver.dk
BPL Trading
Daltoften 13, 8600 Silkeborg

 

Email: info@sofiagaver.dk
Tel: 30723110 (Monday-Friday: 9-13)

We are VAT registered: CVR no. 32191150

Enjoy your purchase at SofiaGaver.dk